Retirement complex delighted with FloodSax customer care

The Riverside Gardens retirement complex in Witney, Oxfordshire, was badly flooded on Christmas Eve, 2020, by the nearby River Windrush, causing severe damage and enormous distress to residents. 

They also had another flood alert at the end of December 2023 but, thanks to a £60,000 grant from the Scottish and Southern Electricity Networks' (SSEN) Resilient Communities Fund, most of the properties are now fitted with special flood doors.

Riverside Residents Association also wanted some FloodSax alternative sandbags to soak up any water which seeps inside the homes through flood doors and they can also be rolled up and put down toilets to stop filthy sewage water from backing up into the properties.

Resident Kay Jerred from Riverside Residents Association said: “As the flood rep for this vulnerable, retirement community I’ve ordered FloodSax from EDS on two separate occasions now and would like to praise the staff for their friendliness, patience and helpfulness on both occasions. 

“The request for FloodSax to be used by this retirement community was dealt with promptly and we were thrilled that on both occasions the order was delivered within 24 hours. This has given us a bit more reassurance when flooding occurs.”